One of the biggest quandaries of entrepreneurs is whether or not to have a business phone number or not. If you choose not to, because your company is small or your services are particularly unique, what do potential customers think when they call you?
If you use a single phone number for all your iterations of who you are, it can be tricky being all those people in a few words. For instance, I have a business telephone for one company, but use my cell phone for another company and for general contact information. Of course my business phone is answered with “Good afternoon, Giraffe Graphics”. For the cell phone, it was another matter.
For reasons I won’t go into, I decided not to answer my cell phone with my full name. I also didn’t want to offer up one company name when people might be calling for another service I provide. This sounds complicated, but I wear many hats.
I finally decided to just use my first name. So therefore my cell phone callers will hear “Hello, this is Karen speaking”. Now, to add confusion to the bundle, I answer my home phone simply with “Hello”.
You may ask why all the different personalities, and here is the answer. Although some people call my home telephone number with requests, I try and keep it to friends and family. So for the most part it works pretty well. By answering my cell phone with just my first name, I can be the person who manages a franchise, the person who is offering a rental property or the person who takes part in paid surveys. With Giraffe Graphics, by not giving my name and just using the company name, I can be a small or large company – no one knows.
If you are realizing that answering a phone isn’t cut and dried anymore, you are right. It isn’t hard, it is just different as we all do many jobs and offer many skill sets in the course of a work week. The important part of all of this is no matter how you answer the telephone, make sure there is a welcoming tone in your voice and your caller will be glad they dialed your number.