When I make an appointment to meet a regular client or a potential client, I make sure I am right on time. I bet you do too. That, to me, is what “appointed time” means. I get the fact that, in a fracture clinic, which is also the casting clinic, there may be people ahead of me who simply didn’t plan on what time to break bones. I take a book, water and a snack. I also make sure my phone is charged up.
When you make client appoints for business, however, there are different rules. Your clients don’t usually have emergency appointments with other business people, so there aren’t too many excuses not to meet on time.
When you are made to wait an inordinately long time, what goes through your head? That your time doesn’t seem to be as valuable? That’s what goes through my mind. That is why, to me, pre-arranged appointments should be pretty well unbreakable. I need to devote my time and attention to the client or potential client, because they are number one to me at that time.
I appreciate the same consideration in return. It doesn’t matter that I have six more things on my plate that day. That time is the client’s. Let’s face it. We all lead busy lives. For most people, one broken appointment, without good reason, is time not well spent. It is that whole karma thing. Everyone’s time is just as valuable as yours. Just remember that the next time you try to get “just one more thing” done before appointment time, you will make people feel as though they are back sitting In that fracture clinic.