I recently worked on a project involving multiple clients, all wanting the same end product. Seems simple, and easy. But not so much. Partway through the process, I was told that one client wouldn’t take possession of the final product unless significant changes were made. The problem is that the changes would only be for that one client. It would change the end product for everyone.
What is the answer? Do I risk losing one client by not changing or do I risk losing the rest by making the change? Here is where the nimbleness comes into play. I had to make a quick decision; not a rash decision. This means that while I had to act quickly, I had to take everyone’s request into consideration and think about the ramifications of both choices.
Plan A, of course, what the original project and the specifications detailed to complete it. That, however, wasn’t going to happen. On to Plan B. Realistically someone was going to be unhappy. Was I willing to risk that?
Well, in fact, I did just that. The single client was told that the project would not, and could not, be changed. There was pressure, I won’t lie. But the other benefit or drawback of being your own boss is that you sometimes have to make unpopular decisions. In this case, it was unpopular with one client and not many.
Will that client come back? Maybe. I will be keeping my eye on the news. When I see management changes, and there will be management changes, I will make the approach again. Sometimes Plan B has to be the long game and not a quick decision. Long or short term, there is always a plan B.